Privacy Policy

This Privacy Policy explains how Heritage Trails processes personal data when you use our website, make an enquiry, or book a guided culinary or market experience. It applies to information collected in connection with private guide bookings, route planning, tastings, and related communications.

Effective DateAs stated in policy

ScopeAll users of our services

QuestionsContact

User Rights

Your Rights

You may ask us to confirm whether we hold your personal data, request access to it, correct inaccurate information, or object to certain processing where the law allows. In some cases, we may need to keep or use information to complete a booking, meet legal obligations, or resolve a dispute.

Available rights depend on the nature of the request and applicable South African law.

Requests

How to Make a Request

Requests should describe the data or activity concerned so we can assess and respond appropriately. If a request cannot be fully granted, we will explain the reason where permitted by law.

We may need reasonable information to verify identity before acting on a request.

Data Retention

Booking, payment, and communication records are retained for operational, accounting, and legal purposes for a period that is reasonable in light of the transaction and any applicable legal requirements. When data is no longer needed, we delete it, anonymise it, or otherwise restrict it in line with our retention practices.

We keep information only for as long as it is needed for the stated purpose.

Policy Updates

Changes to This Policy

If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the date it is posted unless stated otherwise.

We review this policy when our practices or legal obligations change.

Personal Data We Collect

We may process identification and contact details, booking and payment information, dietary preferences or restrictions you choose to provide, meeting-point and group details, communication records, and limited technical data such as device or browser information. Where relevant to a private culinary route or market walk, we may also process information needed to confirm route suitability, venue availability, and the requested tastings.

The categories collected depend on booking, enquiry, and tour participation.

How We Collect Data

We collect data when you submit a consultation request, contact us by email or phone, make a booking, provide dietary or group information, complete payment, check in at the meeting point, or communicate with us about a tour. We may also receive limited data from payment processors, booking tools, and service providers that support our website and operations.

Most information comes directly from the person making the enquiry or booking.

Cookies We Use

Our website may use essential cookies for core functions, preference cookies to remember basic settings, and analytics or performance cookies to understand site use and improve reliability. Cookies may be session-based or persistent, depending on their purpose and lifespan.

We use only standard cookie categories needed for site operation and measurement.

Cookie Controls

You may manage cookies through your browser or device settings and, where available, through any on-site preference tools. Disabling some cookies may affect site functionality, form handling, or basic performance features.

Browser settings can usually be used to limit or remove cookies.

01 · Purpose

How We Use Personal Data

We use personal data to respond to enquiries, assess date and group requests, collect and confirm dietary information, check venue availability, confirm routes and tastings, process booking payments, coordinate meeting-point check-in, deliver guided tasting walks, and provide follow-up information such as local recommendations. We also use data to maintain records, manage website security, prevent misuse, and meet legal and accounting obligations.

Processing is limited to what is necessary for the booking and tour relationship.

02 · Sharing

Service Providers and Partners

We may share data with payment processors, website and IT service providers, booking or communication tools, and other operational partners that help us manage enquiries, payments, and service delivery. Where a tasting venue or market participant must confirm a booking or dietary detail, we share only the information needed for that purpose.

Operational partners receive only the information needed for their role.

03 · Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, lawful requests, court orders, or regulatory obligations, and where necessary to protect our rights, guests, or the security of our services.

Legal disclosure is limited to what is required or permitted.

Contact Details

Email contact

help@historyrivermouse.click

Telephone contact

+27 71 042 8927

Postal address

14 Rustfern Square, Redfern, Phoenix, 4068

Privacy enquiries